Domestic Abuse Housing Alliance (DAHA) Courses

Upskill Contact Centre teams to identify survivors/victims at the earliest opportunity over the phone and meet their needs as part of a safe and coordinated multi-agency response to domestic abuse

This course provides community and neighbourhood teams (eg. housing officers, ASB teams, tenancy support) the knowledge and confidence to identify domestic abuse at the earliest opportunity, increasing early identification

Professionals and workers can empower their customers/clients to understand what legal tools and powers are available to survivor/victims of domestic abuse. Those supporting should ensure that all actions are survivor-led and part of a coordinated response that includes the specialist domestic abuse services.

Aim: Housing teams have the skills, knowledge and tools to write case notes that support an effective response to domestic abuse.

Course Aim: Neighbourhood and Community housing officers can identify survivors/victims at the earliest opportunity and meet their needs as part of a safe and coordinated multi-agency response to domestic abuse.

Course Aim: Contact Centre teams can identify survivors/victims at the earliest opportunity over the phone and meet their needs as part of a safe and coordinated multi-agency response to domestic abuse.

This course enables Champions to come together and reflect on their role in embedding culture change through raising awareness about domestic abuse. The training will ask Champions to consider what actions they will take to promote a coordinated response to domestic abuse.

Aim – Housing Options teams consistently give all survivor/victims a trauma-informed and safe response.