Terms and conditions

Terms & Conditions for DAHA Training© Courses

About Us

Standing Together Against Domestic Abuse (STADA)

Standing Together is a national charity bringing communities together to end domestic abuse. In pioneering the Coordinated Community Response to domestic abuse in the UK, our aim is to support organisations to work in partnership in identifying and responding effectively to domestic abuse.

Domestic Abuse Housing Alliance (DAHA)

In 2014 Standing Together, in partnership with two housing associations - Gentoo Group and Peabody - created the Domestic Abuse Housing Alliance (DAHA) programme, which aims to improve how the housing sector responds to domestic abuse.

Inclusivity and Accessibility Statement

We are working towards being fully inclusive. We endeavour to arrange DAHA Training Courses in fully accessible locations. However, we would appreciate your co-operation in meeting specific requirements and ask that you inform us immediately if you require additional facilities (for example a loop system, BSL interpretation) or any other personal requirements. We may need to pass on information to a third party about your support requirements. If we are not able to reveal these details this may affect the accessibility arrangements, we are able to provide. By submitting the Delegate Booking Form, you agree to your support requirements being passed on to relevant third parties.

1. Definitions and Interpretation

1.1. In these Terms and Conditions, the following words will have the following meanings:

Booking:

Means a registration/place on a DAHA Training Course

Online Booking Process:

The course booking process available through the DAHA Training website

Terms and Conditions:

mean these terms and conditions.

Agreement:

these Terms and Conditions and (i) the signed Training Agreement; or (ii) completed Online Booking Process

Training Agreement:

Document sent by DAHA to you, following the request for DAHA Training, relaying details for the course(s) and costs agreed

Data Protection Act:

means the Data Protection Act 2018 as from time to time amended, modified, extended, re-enacted, consolidated, or replaced (whether in whole or in part).

Delegate:

means any person attending a DAHA Training Course as a learner.

DAHA Training Course:

means any courses created and organised by us to which these Terms and Conditions are stated to apply.

Open Course:

courses scheduled on pre-arranged dates and open to delegates from different organisations.

Group Booking:

courses delivered to a closed group of delegates from one organisation on dates agreed by the Key Contact and DAHA.

Delegate Joining Instructions:

Information sent to all delegates via email who are registered or register to attend a DAHA training course

DAHA Training Co-ordinator:

means the co-ordinator for the DAHA Training Courses Who will be your main point of contact and whose details are set out in the Delegate Joining Instructions.

Delegate Register:

excel template sent to obtain the names, email addresses and job roles of those due to attend a Group Booking then returned to DAHA

Key Contact:

means the individual who is responsible for booking and/or managing the training and will be DAHA Training's point of contact

We/Us:

means DAHA, a project within our host organisation, Standing Together Against Domestic Abuse, a Charity, Charity Number: 1088844 | Company Number: 4283131, registered address, Floor 4 Polish Centre, 238-246 King St, London W6 0RF (For the purposes of these Terms & Conditions “DAHA” includes “Standing Together Against Domestic Abuse” as its host and governing organisation)

Website:

means our training management system https://daha.arlo.co/w/

You:

Means the Organisation, persons acting on behalf of the organisation or individual learner. “Your” shall be read accordingly.

2. Terms and Conditions

2.1. All Bookings are accepted subject to availability and these Terms and Conditions. These Terms and Conditions should be read carefully prior to making a Booking and any queries relating to them should be raised with Us prior to making a Booking, as making the Booking constitutes acceptance by You of these Terms and Conditions.
2.2. If you have any queries relating to these Terms and Conditions, please contact the DAHA Training Coordinator.

3. Booking

3.1. Bookings will only be accepted if You (i) Sign the required Training Agreement or (ii) complete online registration and agree to the Terms and Conditions. You are responsible for the accuracy and completeness of all information which You provide to Us.
3.2. Your Group Booking will not be confirmed until it has been acknowledged by Us. We will use reasonable endeavours to send You a Confirmation of Your Booking by email within 5 working days of a signed Training Agreement. We require the Key Contact to complete the delegate register and return this to us within the agreed timeframes to comply with your Training Agreement.
3.3. Open Course Bookings will be accepted upon the completion of the online registration, agreeing to the online terms and conditions and inputting a payment option.

4. Price

1. DAHA Training courses are exempt from VAT. You will be charged the advertised price unless agreed otherwise.

5. Payment

5.1. If applicable, payment for the Booking may be made by credit card (MasterCard and VISA only), or by BACs transfer within 30 days of the date of Our invoice. Card payment can also be made through PayPal via the website when booking Open Courses or via the link provided in the electronic Invoice Document
5.2. All financial transactions will be between the Delegate or the Delegate’s organisation where applicable, and DAHA. Purchase orders should be made out to DAHA at Standing Together Against Domestic Abuse, Polish Centre, 238-246 King St, London W6 0RF on receipt of an invoice.

6. Cancellation by Delegates

1. Any cancelled Bookings, to be effective, must be received by Us in writing by email prior to the date of the DAHA Training Course.

6.1.1. The following specific conditions relating to cancellations will apply to all Group Bookings

Cancellation/Postponement Notice - Cancellation Fee

16-28 working days - 10% of Course Fee

11-15 working days - 25% of Course Fee

6-10 working days - 50% of Course Fee

0-5 working days - 100% of Course Fee

6.1.2. Cancellation Fee will be invoiced by Us within two weeks of Your notice of Cancellation
6.1.3. Postponements will not incur a fee if You give at least 10 working days' notice of postponement and future dates are booked and confirmed at the time of postponement. DAHA reserves the right to restrict postponement and course rescheduling to only once. If the rescheduled dates are cancelled, you will incur cancellation fees as set out above
6.2 Open Course Delegate and Additional Group Booking Delegate Cancellations
6.2.1 You may cancel an Open Course registration on 30 calendar days’ notice to DAHA via email to daha_training@standingtogether.org.uk
6.2.2 Open Course bookings cannot be refunded within 30 days of the start date of the Open Course. If the course cannot be attended and notice is provided in writing, the delegate will be transferred to the next available Open Course
6.2.3 An Open Course booking cannot be cancelled or rescheduled within 4 working days of the course start date
6.2.4 If the suggested course transfer date is not viable DAHA will provide a voucher with the credited cost of the course. This voucher is unique to the delegate and can be used on any future training. Said voucher can be amended to be accessible to all within the organisation or transferred to a colleague. This will be done upon request in writing to daha_training@standingtogether.org.uk

7. Cancellations and Course Rescheduling by DAHA

7.1. Where a DAHA Training Course is cancelled or re-scheduled by Us, Your booking will automatically be transferred to the next course date and we will use Our reasonable endeavours to notify You of this at least 4 working days prior to the course start date, using the contact details You provided to Us at the time of booking. In relation to open courses if one week prior to the scheduled course date we have not reached the minimum number of delegates for the course we will reschedule this delivery. Your booking will be transferred, or We will offer a voucher for future use.
7.2. Once a course has started, we require a minimum of 6 participants in the room after the 15-minute introductions or following a 10-minute delayed start which the trainer may at their discretion initiate to contact the key contact or delegates that have not arrived. If the training is cancelled due to less then 6 participants joining after these periods, Your booking will be transferred or We will offer a voucher for future use.
7.3. It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide to Us at the time of booking.
7.4. DAHA can provide a Voucher, as a credit of the course cost, to the affected delegate should the alternative course date not be viable. This voucher is unique to the delegate and can be redeemed on future training. Said voucher can be amended to be accessible to all within the organisation or transferred to a colleague. This will be done upon request in writing to daha_training@standingtogether.org.uk
7.5. We reserve the right to reschedule any DAHA Training Course without notice and without any liability whatsoever.

8. Resale of Booking

8.1. You may not re-sell a Booking without Our prior written consent.

9. Substitute Delegates

9.1. You may substitute (transfer) another person from Your organisation without charge provided that You notify the DAHA Training Coordinator no later than 4 working days prior to the start of the scheduled course.

10. Data Protection

10.1. Your information will be held by Us. For the purposes of the Data Protection Act, We are the data controller.
10.2 We may store the information You have provided in a Training Management System. The information You submit will not be kept for any longer than is needed. The length of time will depend upon whether We have a business need for keeping the information and/or if the law requires that We keep the information for a particular length of time.
10.3 Information You provide on the DAHA Training Agreement and Delegate Register may be used by Our employees, and representatives where necessary for the purpose of administering the DAHA Training Course, to improve the services We provide and unless You have chosen to opt-out, to inform You via email of future news, events and other relevant activity.
10.4 You can choose to unsubscribe from emails from Us of this kind at any time. You may get your information updated or removed from Our Training Management System by emailing daha_training@standingtogether.org.uk
10.5 Unless You have specifically opted in to receive marketing communications from Us by email and/or to be included in the list for internal delegates, Your personal details will not be shared with any other organisation.
10.6 We may ask You to confirm Your details to ensure they are accurate.
10.7 As You have provided personal information, we need You to consent to the processing of this data. By submitting the Delegate Booking Form You are agreeing to Us processing this data as described above.
10.8. We may record incidents of misconduct and inappropriate behaviour where necessary in order to keep participants safe and foster a welcoming environment at our training. We’ll use it, as described in our standard privacy notice. We’ll keep the information for two years, or until it is no longer relevant. For serious incidents of misconduct or inappropriate behaviour, we may also inform the HR departments of the individuals involved.

11. Conditions of Attendance

11.1. You must comply with instructions and directions given by trainers and any applicable policies and procedures of which You are notified.
11.2. We reserve the right to refuse access to or remove any Delegate from any DAHA Training Course who, in our reasonable opinion has, or is likely to affect the enjoyment of the other Delegates, in our reasonable opinion, uses threatening, abusive or insulting words or behaviour or who behaves in a manner which may cause a breach of the peace.
11.3. DAHA is dedicated to creating and maintaining a positive training experience where everyone is treated with dignity, courtesy and respect, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age or religion. We do not tolerate bullying, intimidation, harassment or victimisation of event participants in any form. Any discriminatory language and imagery are not appropriate at any DAHA Training, including in presentation material. If you violate these rules, you may be sanctioned or expelled from the training without a refund. Please also refer to your own company's grievance and disciplinary procedures on how they handle complaints against members of staff as we may report any breach of these conditions to your employer.

12. Changes to DAHA Training Courses

12.1. We reserve the right to make alterations to the published programme for (or content of) any DAHA Training Course where reasonably necessary. Any changes to the DAHA Training Course published programme or content will be published on the Website or notified to You by email.

13. Contacts

13.1. Please direct any enquiries to the DAHA Training Coordinator at daha_training@standingtogether.org.uk

14. Limitation of Liability

14.1. Personal arrangements to any DAHA Training Course which have been arranged by You are at your own risk.
14.2. Nothing in these Terms and Conditions will operate to limit or exclude liability of each party for death or personal injury arising out of its negligence, or for its fraud nor any other liability which cannot be excluded or limited under applicable law.
14.3. Subject to the paragraph above, in no circumstances will either party be liable to the other party for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special, or consequential loss, arising out of or in connection with these Terms and Conditions and the DAHA Training Course.

15. Dispute Resolution

15.1. If any dispute arises out of these Terms and Conditions or Your Booking, We will attempt to settle it. To this end, We shall use Our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.
15.2. Although this does not restrict your rights to pursue court proceedings, if We are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR.

16. Waiver

16.1. Failure by either party to exercise or enforce any right or benefit conferred by these Terms and Conditions will not be deemed to be a waiver of any such right or benefit nor operate to bar the exercise or enforcement thereof or of any other right or benefit on any later occasion.

17. Severability

17.1. If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

18. Third Parties

18.1. No person who is not a party to these Terms and Conditions shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

19. Copyright notice

19.2 Subject to the express provisions of these terms and conditions: (i) We own and control all the copyright and other intellectual property rights in our website and the material on our website including all training material provided with training; and (ii) all the copyright and other intellectual property rights in our website and the material; including all training material provided with training are reserved.
19.3 Nothing in these terms and conditions shall operate to assign or transfer any intellectual property rights from Us or to You.

20. Force Majeure

20.1. For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our reasonable control including, but not limited to, war, acts of terrorism, governmental requirements, acts of local or central Government or other competent authorities, Acts of God and industrial disputes. We will not be liable to You for failure to perform any obligation under these Terms and Conditions or in relation to Your Booking to the extent that the failure is caused by Force Majeure.

21. Amendments and variations

21.1. Please note that We may amend and update these Terms and Conditions from time to time. The Terms and Conditions as published on Our Website (or as otherwise provided to You) at the time of confirmation of Your Booking will apply.
21.2. Once Your Booking is confirmed (and in any event if You attend a DAHA Training Course as a Delegate) these Terms and Conditions shall be binding on You.

22. Governing Law and Jurisdiction

22.1. These Terms and Conditions shall be governed by and construed in all respects in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.